Contact Center Services
Contact Center Services are an excellent way to reach & engage with customers. FIFOTech designs its Contact Center Process as per our client’s requirements. We provide Multilingual (Bengali, English & Hindi) Contact Center Services understanding client’s brand value. Our adaptability & flexibility in providing our services make us client-focused & result-oriented.
We have experience in providing the following Contact Center Services. Our services include but are not limited to the following:
- Customer Support
- Technical/ Help Desk Support
- Multilingual Support
- Live Chat Support
- E-Commerce Support
- SMS Support/ Email Support
- Order Management and Fulfillment
- Upselling/Cross-Selling
- Appointment Scheduling
- Customer Surveys and Market Research
- Lead Generation
- Complaints Resolution and Handling
- Customer Retention
- Telemarketing
- Chat Bots