Contact Center Services

Contact Center Services are an excellent way to reach & engage with customers. FIFOTech designs its Contact Center Process as per our client’s requirements. We provide Multilingual (Bengali, English & Hindi) Contact Center Services understanding client’s brand value. Our adaptability & flexibility in providing our services make us client-focused & result-oriented.

We have experience in providing the following Contact Center Services. Our services include but are not limited to the following:
  • Customer Support
  • Technical/ Help Desk Support
  • Multilingual Support
  • Live Chat Support
  • E-Commerce Support
  • SMS Support/ Email Support
  • Order Management and Fulfillment
  • Upselling/Cross-Selling
  • Appointment Scheduling
  • Customer Surveys and Market Research
  • Lead Generation
  • Complaints Resolution and Handling
  • Customer Retention
  • Telemarketing
  • Chat Bots

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