Senior Manager, Operations
Jahangir Hossain Uzzal started his career as an IT Support Engineer at Virgo Contact Center in 2010 and later on has joined FIFOTech in 2013 as a Call Center Operations manager. He’s key role in this firm is the daily running and management of the Centre through the effective use of resources. He is responsible for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call Centre managers ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner. And also being an IT Support Engineer he monitors and maintains the computer systems and networks within this firm in a technical support role. He also works for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support.